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Sales Terms and Conditions
Orders
You can view the orders you have placed and their current status by visiting our website and clicking on your account then Tap ' My Orders'.
If for any reason we are unable to complete your order This may be because the product is out of order.
Products delivery
Please sign up for delivery, shipping fees and timings vary depending on the delivery address.
Loading shipments delegates shipping companies only after accepting and paying for it.
We will make every effort to deliver the products to your address on the delivery date specified in the delivery information.
If no one is available at the specified address at the time of delivery, the shipping company will contact you to arrange another time for delivery.
Occasionally, delivery of your order may be delayed due to shipping stresses.
You have the right, within 14 days from the date of receipt, to request a return or exchange for any product that is not defective and in the original condition. If a manufacturing defect is found in the product, please inform the customer service immediately (within a maximum of two days). Within 14 days and then after the order arrives at the company premises, the return process is produced and the amount transferred.
Note: The customer will bear the shipping cost again in case of replacement or return.
Note: It is not valid to submit a return or exchange request for products that fall under 40% discounts and above, except in the case of shoes, only the size is replaced.
Note: Hair Scrunchie and face mask are not refundable or exchangeable
In case you wish to return any item from your order you will be responsible for covering the return shipping fees. Additionally, since the initial order qualified for free shipping, the original cost of shipping will also be deducted from your refund if the order value falls below 1000 EGP after the return.
Please note that there is a difference of one or two degrees in colors due to the different types of devices and mobile phones and their brightness and colors, and this is not considered a manufacturing defect.
Products should not be compared to our professional photography with commercial mobile photography
In the case of a replacement request, the shipping representative will receive the sales again. If there is an amount owed to the customer.
Please note that exchange is only done once
You have the right to notify in the event that a product has received mail by sending an e-mail message through a message from our website.
Keep track of your mail in your email